About Our Cakes and Icings

o    All our cakes are hand baked, so approximate dimensions and weights may differ slightly with each cake.

 

o    We use only premium quality ingredients for our cakes and icings, such as French Valrhona chocolate, pure French butter Elle Et Vire, Madagascar Bourbon Vanilla, etc

 

o    Our cakes freeze well up to one month, with correct packing. We offer a service where we will wrap your cake for freezing - please indicate on the order form. All you have to do is to put it in the freezer when you return home. Do not take the cake out of it's wrapping before you are ready to decorate or eat. Defrost in wrapping at room temperature for 2-3 hours. (NB: please take sensible precautions to prevent cross contamination, eg, do not put the wrapped cake in contact with meats, etc. We cannot be responsible for incorrect storage or defective freezers that may affect the cake.

 

o    As a general rule, our cakes stay fresh at room temperature up to 3 days.

 

o    We do not recommend that you refrigerating the cakes as this may dry them out. If you wish to do so, keeping the cake in it's box and wrapping the box in clingfilm may help.

 

o    Given the nature of our production process, any product could contain traces of ingredients used in other products. These ingredients include but are not limited to tree nuts, peanuts, chocolate, and flour(gluten).

 

 

 

By placing an order with B-I-Y Pte Ltd, you are agreeing to these terms.

Payment Policy

 

How Do I Make Payment?

 

o    We make it really easy to order and make payment for our cakes - Pay upon collection at the store. (certain conditions apply if you are an enrolled student and wish to take advantage of your 5% discount student benefit) We reserve the right to request for payment first before accepting your order for all cakes 10" and above, or for purchases of cakes and icings totalling $40 and above.

 

o    We accept cash, nets and credit card at the store.

 

o    We also accept the following payment modes for pre-payments:

a) Pay by Mail: Mail your cheque (please write your name, telephone number, email address and class details in back of cheque) to The Bake It Yourself Store, 182 Bukit Timah Road, Ground Floor, Singapore 229853. Cheques should be made payable to B-I-Y Pte Ltd.

 

b) Pay by Internet Banking: Transfer payment directly to our UOB account #130-313-928-7, Bank Code: 7375, Branch Code: 030. Please identify yourself by putting in your name in the transaction. Unidentified payments will not be entertained and we cannot refund such payments as the bank is unable to identify the payee

 

c) Payment via Paypal: If you can't come to the store, you can pay by paypal. All we need from you is your email address. We'll send you a paypal invoice, and once you make payment, your order is confirmed. (additional charges may apply for this mode of payment)

 

Conditions for Full Payment for Order Confirmation

 

o    Full pre-payment is required for all orders placed in person at the Store.

 

o    Full payment is required for orders for 10" and above cakes, or for all orders totalling $40.00 and above. We will proceed with your order when payment is received. Please order at least 5 days in advance in additional to the 3 working days order leadtime to cater for the time needed for us to receive your order

 

o    We reserve the right to require full pre-payment before accepting orders, in some circumstances.'

 

ORDER & COLLECTION

o    You will receive an acknowledge of your order via Tel, Email or SMS, with your order number at most one day after submitting your order. If you do not receive this confirmation after 24 hours, please call us at 6-100-2253 or email us at shop@B-I-Y.com

 

o    Please provide your order number, name and contact number for easy reference when collecting

 

o    If you need to change your order after it has been placed, we will try our best to accommodate your request as long as we have not produced or prepared your order. All requests must be made by phone (+65 6-100-2253). Please give us your order number when making your request. We will confirm the change by phone or email.

 

No-shows On Collection Date

 

o    As our products are baked fresh, you need to collect on the accepted collection date to fully experience optimum texture, taste and moisture.

 

o    For orders where you pay upon collection, please understand that we trust you to collect your cake on your chosen collection date. Should you not collect your cakes at the appointed date, it will be taken note of and we will require full payment for your future orders before confirming your orders. You will also be asked to make payment for the uncollected order.

 

CANCELLATION

 

o    Our cakes and other food products are made to order. Orders therefore cannot be cancelled once the cake has been made. However, should you wish to change your order please contact us immediately and we will do our best to meet your needs. If you do not receive an acknowledgement to your request, pleae telephone us to check.

 

 

GENERAL TERMS

 

o    All prices are in Singapore dollars and inclusive of the prevailing GST

 

o    B-I-Y Pte Ltd reserves the right to change prices without notice.

 

o    B-I-Y Pte Ltd shall not be liable for any consequential loss of the customer whether this arises from a breach of contract or any other way

 

o    In the event of cancellation or change of order, we reserve the right to charge a handling fee to cover administrative costs or in some circumstances we may require a non-refundable deposit

 

o    Please note edible or foodstuff items are non-returnable. Please be sure of what you purchase - if you are in doubt ask us before ordering.

 

o    Cakes must be checked and shall be deemed accepted if no errors/discrepancies are raised immediately upon collection.

 

 

 

HOW TO ORDER?

 

For your convenience, we offer these 4 ways to order:

 

1. Call Our Bake It Yourself Store at 6-100-2253

2, Email the Order Form to shop@B-I-Y.com

3. Fax the Order Form to 6-512-7755

4. Order personally at the Bake It Yourself Store the next time you're there doing your shopping or attending a class! Full payment is required for orders placed at the store.