If you have any queries regarding corporate sales and special orders, please email cheryl@b-i-y.com. Do not call our Store with this query as our Retail Staff will have little knowledge about this.

 

1. All delivery is via mail. 

2. Delivery Charges: Charges will be calculated upon check out, but you will be informed if there is a need to top up.

3. We do not charge Goods and Services Tax (GST)

4. Postal Transit time: approximately 14 working days

5. Payment Method: via paypal for international orders.

6. Duties and Taxes: Recipients of international orders are responsible for local Customs fees, import duties and taxes, if any. B-I-Y Pte Ltd has no control over these fees, so if you are not familiar with the customs fees in your country, please check with your local customs office for more information. We declare the total value of items purchased for customs purposes. Please note that we do not calculate or estimate these local charges and that they can be significant in relation to the value of your order. 

The shipping charges you pay to B-I-Y Pte Ltd do not include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will NOT be returned to B-I-Y Pte Ltd because we would be charged your country's duties and taxes plus return shipping costs. Therefore, we do not issue refunds in such situations. 

7. Import Prohibition: Some products are prohibited in certain countries. It is your responsibility to check that the items ordered are not prohibited for import.

8. Rejected or returned shipment:Should your parcel be refused at destination, be undeliverable, or have any address error, the shipment will NOT be returned to B-I-Y Pte Ltd because we would be charged your country's duties and taxes plus return shipping costs. Therefore, we do not issue refunds in such situations.

9. Food Products:All food products are shipped at your own risk and are not guaranteed or insured against weather related damage.

10. General Terms of Sales for all other conditions apply